Privacy Policy for Hidden Hills NL

At Hidden Hills NL (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website hiddenhillsnl.com (the “Site”), purchase products, subscribe to emails, or interact with us online.

By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect personal and non-personal information in the following ways:

a. Personal Information

You may provide us with personal data when you:

  • Create or log in to your account

  • Place an order

  • Sign up for newsletters

  • Contact customer support

Examples include:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely by third-party providers)

b. Automatically Collected Data

We automatically collect certain information when you visit the Site:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent

  • Referring URL

  • Cookies and similar technologies

How We Use Your Information?

We use collected data for the following purposes:

  • Order fulfillment – to process and deliver your purchases

  • Account management – to manage your profile and preferences

  • Customer support – to respond to questions and complaints

  • Marketing – to send promotional emails, updates, and offers

  • Analytics – to improve the Site, products, and services

  • Fraud prevention and security – to protect your account and our systems

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Recognize returning visitors

  • Personalize user experience

  • Track engagement with content

  • Understand shopping behavior

You can change your browser settings to disable cookies, but this may affect Site functionality.

Third-Party Services

We may share your information with trusted third parties who help operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping companies

  • Analytics and advertising partners

  • Marketing automation services

These providers are contractually restricted from using your data for any purpose other than providing agreed-upon services.

Data Security

We implement industry-standard technical, physical, and administrative safeguards to protect your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have rights such as:

  • Access – request copies of your personal data

  • Correction – update inaccurate information

  • Deletion – request removal of your data

  • Objection or Restriction – limit how we use your data

  • Opt-out of Marketing – unsubscribe from promotional emails

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from minors. If we learn that we’ve collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The “Effective Date” at the top will be revised when changes are made.

You are encouraged to review this page periodically.

9. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, you can contact us:

📧 Email: support@hiddenhillsnl.com