Refund & Returns Policy — Hidden Hills NL

At Hidden Hills NL (“we,” “us,” “our”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with an item you bought from hiddenhillsnl.com (the “Site”), this Refund & Returns Policy explains how returns, exchanges, and refunds are handled.

By shopping with us, you agree to the terms below.

Return Eligibility

You may return most items within 30 calendar days of delivery for a refund or exchange, subject to the following conditions:

✔ Item must be unused
✔ Original tags must be attached
✔ Item must be in original condition and packaging

Non-returnable items include:

  • Final sale items

  • Underwear, swimwear (for hygiene reasons)

  • Gift cards

  • Personalized or custom products

How to Initiate a Return?

To start a return, follow these steps:

  1. Email our customer support team at support@hiddenhillsnl.com

  2. Include your order number, item name, and reason for return

  3. Our team will send return instructions and an RMA number

Please do NOT send return packages without an RMA number — unapproved shipments may be refused.

Return Shipping

  • You are responsible for return shipping costs unless the return is due to a defect or our error

  • We recommend tracked shipping to ensure your return is delivered safely

  • We are not responsible for lost or delayed return shipments

Refunds

Once your return is received and inspected:

  • We’ll send you a confirmation email

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear on your account

Shipping charges are non-refundable unless the return is due to a mistake on our part.

Exchanges

If you want to exchange an item for a different size or color:

  • Follow the return process above

  • Place a new order for the item you want while your return is being processed

  • This helps ensure faster delivery of your replacement

Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect:

📧 Email us within 7 days of delivery at support@hiddenhillsnl.com

Please include:

  • Order number

  • Clear photos of defect/damage

  • Brief description of the issue

We will review your case and provide free return shipping and a replacement or refund.

Late Returns

Returns received after the 30-day window may be:

  • Denied

  • Returned to sender

  • Accepted with store credit (at our discretion)

Contact Us

If you have questions or need help with a return, you can reach us at:

📧 Email: support@hiddenhillsnl.com

We aim to reply within 24–48 hours.

Additional Notes

  • Different countries may have local consumer rights that override this policy

  • This policy applies only to purchases made at hiddenhillsnl.com, not third-party sellers

OPTIONAL ADD-ONS (insert if needed)

International Returns:
Return shipping guidelines for international orders including duties and taxes.

Restocking Fees:
If applicable, describe any restocking charges for unwanted returns.

Return Portal:
If you use a return portal tool, add instructions and a link.